Help Centre

How Can We Help You?

Find quick answers to the most common questions below. If you still need assistance, don't hesitate to contact our support team — we're always happy to help.

📦 Orders & Delivery

How long does delivery take?

We deliver across all UAE emirates within 2–4 business days. Orders placed before 3:00 PM (UAE time) are processed the same day.

How can I track my order?

Once your order has been dispatched, you will receive a tracking link via email or WhatsApp. You can use this to monitor your delivery in real time.

Do you deliver to all emirates?

Yes! We deliver to Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain — covering the entire UAE.

Is there a delivery charge?

Delivery charges are calculated at checkout based on your location. Orders above a certain value may qualify for free delivery — check the cart page for current offers.

🔄 Returns & Exchanges

What is your return policy?

We offer a 7-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return the item within 7 days for a refund or exchange, provided the item is unused, in its original packaging, and in the same condition as received.

How do I return an item?

  1. Contact us via WhatsApp or email within 7 days of receiving your order
  2. Provide your Order ID and photos of the item
  3. Our team will guide you through the return process
  4. Once the item is received and inspected, your refund or exchange will be processed within 3–5 business days

What items cannot be returned?

  • Items that have been used or damaged by the customer
  • Products without original packaging
  • Personal hygiene items (for health and safety reasons)
  • Items marked as non-returnable at the time of purchase

I received a damaged or wrong item. What do I do?

We sincerely apologise! Please contact us within 48 hours of receiving your order with your Order ID and clear photos of the issue. We will arrange a free replacement or full refund immediately.

💳 Payments

What payment methods do you accept?

We accept the following payment methods:

  • Credit & Debit Cards (Visa, Mastercard)
  • Cash on Delivery (COD) — available across UAE
  • Apple Pay & Google Pay
  • Buy Now Pay Later (where available)

Is Cash on Delivery available?

Yes! Cash on Delivery is available across all UAE emirates at no extra charge.

Is my payment information secure?

Absolutely. Our store uses SSL encryption and all payments are processed through Shopify's fully PCI-compliant payment gateway. Your data is always safe with us.

📦 Products

Are your products genuine and safe to use?

Yes. All products listed on our store have been carefully reviewed for quality, safety, and value. Health and wellness products on our store are general-use items and are not intended to replace medical advice.

Do products come with a warranty?

Warranty varies by product. Please check the individual product page for warranty information. For any defects or malfunctions within 7 days of delivery, we will arrange a full replacement at no cost.

📞 Still Need Help?

Our support team is available 7 days a week: